Among things I don't like today is shops who insist on me using a web form to get support on an expensive thing I bought from them, rather than letting me use email.
Email would leave a trace that I can check later. Web forms, not so much.
@liw I always forget to do a screenshot, if for no other reason, just to remind myself what I put in there.
@liw I also love email requests from academic journals that I do free work for them that require me to log in to a web site to say no thanks.
Lars and friends